Improving quality through independent reviews

Independent reviews (peer reviews) are important for projects as they provide an assessment and feedback from an expert who is impartial and not involved with the project to critically review and evaluate the content. The quality of a project can improve with successive reviews at various milestones (end of stages) to ensure that issues are identified and either eliminated, substituted or controlled and allowing for a better result.

Reviewers need to be impartial and provide critical feedback however, they also need to balance the project requirements to ensure that quality and function do not override design and innovation.

Over the last six years, I have acted as the independent reviewer for many projects in Australia and China. These reviews were either design reviews, technical reviews or both and were seen by teams as helpful in providing an independent expert review of the project design. As we often know that large or complex projects can allow for basic and simple elements to be missed or not communicated as the people undertaking the project become “too close” to the design and don’t see the issues and opportunities. This is why an independent reviewer is key in offering a critical eye but also often providing a different perspective or solution to a problem.

Reviews can take many forms they can be formal with written documentation providing extensive comments and markups of the documents. Or it can be an informal desktop review that allows the team to go through the documents and take notes during the course of the discussion. Both formats have their pros and cons including the time required, finding an expert who is available.

Overall, I encourage all design firms to develop a design process that involves an independent reviewer who can offer guidance, ideas and solutions that improves the design and technical quality of your project.